Política de envío
At PlayVex, we are committed to providing a reliable and efficient shipping experience for our customers.
Order Processing Time
All orders are processed within 1–3 business days (Monday through Friday).
Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Once an order has been processed, the estimated delivery times are as follows:
- United States: 5–7 business days
- International: 5–10 business days, depending on destination
Please note that delivery times are estimates and may vary due to external factors beyond our control.
Shipping Costs
We offer free shipping on all orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor your shipment in real time.
Delays
While we strive to meet all delivery estimates, delays may occur due to factors such as carrier issues, customs processing, or high demand periods. PlayVex is not responsible for delays caused by third-party shipping providers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. PlayVex is not liable for orders delivered to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
PlayVex is not responsible for lost or stolen packages that have been marked as delivered by the carrier. Customers are encouraged to contact the shipping provider directly in such cases.
Contact Information
For any questions regarding your order or this policy, please contact us:
Email: playvex1273@gmail.com
Name: Marcos Díaz Nájera
Address: Calle San Andrés, 72